Shipping policy

 

Shipping

Orders are typically shipped within 1 business day of being received from our Hurricane, Utah warehouse, Monday through Friday. Orders are processed and shipped on business days (Monday–Friday), excluding federal holidays. Once shipped, delivery times range from 2–10 days in the continental US depending on the shipping method selected and your location.

We will notify you via email once your order has shipped and provide tracking info. We will also notify you once your order has arrived. If you believe your package has been lost contact us at info@hydroswell.com. We will open an inquiry with the shipping carrier on your behalf and do all we can to make things right.

HydroSwell is not responsible for stolen packages. Once the shipping carrier provides proof of delivery it is the responsibility of the customer to ensure they act quickly to retrieve their package.

If you feel there's a risk your package may be stolen, consider having your order shipped to a PO box or secure shipping locker.