Shipping & Returns
Thank you for shopping with us!
At this time, all HydroSwell products are FINAL SALE. No returns, exchanges, or refunds are accepted.
We understand that customers have varied taste preferences so we've made it easy and low risk to try HydroSwell products.
To purchase samples, click HERE.
In special instances we may offer a money-back guarantee and/or the option to return or exchange products. In such cases, the guarantee will be explicitly stated on the product/promo page and ONLY applies to that specific product/promo. If no guarantee is explicitly offered, the final sale policy applies.
Orders received prior to 12 pm EST will be shipped same day out of our Ohio warehouse. Orders received after 12 pm EST will be shipped the next day. Shipping times range from 2-5 days in the continental US depending on the shipping method you select and the shipping address.
We will notify you via email once your order has shipped and provide tracking info. We will also notify you once your order has arrived. If you believe your package has been lost contact us at email@example.com. We will open an inquiry with the shipping carrier on your behalf and do all we can to make things right.
HydroSwell is not responsible for stolen packages. Once the shipping carrier provides proof of delivery it is the responsibility of the customer to ensure they act quickly to retrieve their package.
If you feel there's a risk your package may be stolen, consider having your order shipped to a PO box or secure shipping locker.
DAMAGES & ERRORS
Please inspect your order upon arrival and contact us immediately at firstname.lastname@example.org if there are damages or you have received the wrong item. We will evaluate the issue and and make it right.